Privacy policy

What RootLine collects

When you use RootLine, we may collect contact details and general request details so we can help you connect with a licensed periodontist.

This may include:
- Your name
- Phone number
- Email address
- ZIP code or city/state
- Preferred language
- General scheduling or location preferences
- A basic description of what kind of help you are looking for, such as wanting to learn about gum treatment options or see a gum specialist

If you use our form at Get matched, it asks for contact and request details only. It does not ask for a medical or dental history.

What we do not collect

RootLine is not a dental office, periodontist, or healthcare provider. We do not diagnose, examine, treat, or give medical or dental advice.

Because of that, we do not ask you to send sensitive health records through our matching form. That means we do not ask for:
- Full medical history
- Full dental history
- Medication lists
- Insurance ID numbers in the public form
- X-rays or treatment records through the basic matching request
- Detailed information about medical conditions

Please do not send private health records unless a licensed provider you choose asks for them directly through that provider's own process. If you want general education before choosing a specialist, you can read What is a periodontist? or Stages of gum disease.

How we use your information

We use the information you share to operate our free matching service and improve your experience.

1. To contact you about your request.
2. To help match you with licensed periodontists in your area who may fit your language, location, or scheduling needs.
3. To provide general educational information about gum health, periodontal services, and typical cost topics.
4. To improve the site by understanding how people use our pages and forms.

We do not sell treatment. We do not provide care. You compare options, you choose who to contact, and you confirm the plan and price directly with the provider before any treatment.

If we mention pricing anywhere on RootLine, including pages like Costs, those numbers are typical estimates only, not quotes or bids. Actual price depends on the diagnosis, the number of teeth or areas treated, the provider, insurance, and your area.

Your choices and important disclaimers

You have choices when using RootLine.

• You can choose whether to submit a request.
• You can decide which provider, if any, you want to contact.
• You can ask questions before agreeing to any visit or treatment. Our guide to questions to ask a periodontist may help.

A few important points:
- RootLine is not a provider. We are a matching service only.
- Information on this site is general and educational. It is not medical advice, not dental advice, and not a diagnosis.
- Only a licensed dentist or periodontist can diagnose and recommend treatment after an in-person exam.
- No outcomes are guaranteed. Treatment options, timing, and results vary from person to person.
- Urgent symptoms need urgent care. If you have severe pain, facial swelling, fever, or trouble breathing or swallowing, seek urgent dental or medical care right away.

If you want to explore treatment topics, you can review general information about gum disease treatment.